Lead Technical Consultant - Service Operations - Dynatrace, AppDynamic

Job Title: Lead Technical Consultant Service Operations - Dynatrace, AppDynamics, Datadog
Location: Hybrid (UK, with travel as required)
Type: Full-time

Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations, led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up.

We re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You ll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services.

Skills & Experience:

• 5+ years in IT Operations, consulting, or related technical roles

• Hands-on experience with observability platforms: Dynatrace, AppDynamics, Datadog

• Experience with AIOps/ITSM tools: BigPanda, Splunk ITSM, ServiceNow, or equivalent

• Expertise in Event Management and OpenTelemetry

• Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles

• Proven experience delivering solutions to large enterprise clients

• Ability to bridge technical delivery with business strategy, advising senior stakeholders

• Excellent problem-solving, communication, and stakeholder management skills

• Experience implementing and optimising IT Operations solutions across multiple technologies

Compensation & Benefits:

• Base salary: £75,000 £100,000 (depending on experience)

• Annual performance bonus

• 25 days annual leave plus bank holidays

• Hybrid working with flexibility around client engagements

• Opportunity to work on innovative, high-impact projects in a fast-growing start-up

If you re ready to push boundaries in IT Operations and make a tangible impact, this is the role for you.