| Description: |
Salary: £30,000 - 40,000 per year Requirements: - Proven track record of working on a remote technical support desk
- Self-motivated and enthusiastic
- Good communication skills (written and verbal)
- Ability to provide timely and accurate records of work
- Ability to organize and prioritize work
- Good technical problem-solving skills
- Ability to work effectively and efficiently alone or as part of a desk team
Responsibilities: - Complete remote implementation and deployment work as required
- Answer support telephone calls and emails directly from customers
- Provide technical advice and guidance to the company's clients and coworkers as needed
- Research, resolve, and respond to inquiries received via telephone calls, emails, and site visits in a timely manner and in accordance with company standards
- Ensure that individual and team responsibilities are performed in a timely and consistent manner
- Record all work within the company's ticketing system and ensure that regular updates are provided on all assigned open tickets
- Prioritize and categorize tickets for efficient progression
- Maintain strong relationships with the immediate team and other internal and external departments
- Take ownership of tickets end-to-end throughout their life cycle
- Escalate issues within the team in a timely manner to the team leader
- Work to contracted SLAs and escalate potential failures within the team in a timely manner
- Provide recommendations for network/system improvements to the Account Manager
- Communicate clearly and professionally with customer staff at all levels of technical knowledge and authority
- Proactively identify issues before they arise and recognize any recurring problems
- Aid in the creation and management of a technical knowledge base and collaborate with the team to enhance technical knowledge and understanding of the business
- Achieve operational and quality standards
- Prioritize workloads and balance conflicting demands
- Identify issues and make recommendations to improve procedures and collaboration with other teams
- Provide out-of-hours support as part of an on-call rota
Technologies: More: At Central Technology, we are a forward-thinking IT support, Telecoms, and Cloud Services provider, transitioning from a regional, single office business to a national, multi-location organization. Our mission is to be the UK's leading business technology partner to the SME market and the premier provider of cloud data solutions. As a senior cloud service engineer, you will be responsible for the proactive maintenance of our Cloud Services, including Veeam Cloud Connect, Virtual Private Servers, Hosted Telephony, Connectivity, and other related services. We value calm and consultative communication at all times.
This is a full-time position with a salary range of £30,000.00 - £40,000.00 per year, accompanied by a benefits package that includes company events, pension, cycle to work scheme, free fitness classes, flu jabs, parking, health & wellbeing programs, private medical insurance, sick pay, and the option to work from home. The work location is in person. last updated 50 week of 2025  |
