IT Manager

IT Manager/Supplier Relationship Manager - To £55K
My client is looking to recruit an IT Manager/Supplier Relationship Manager to oversee an existing Managed Service Provider relationship and ensure delivery meets both business and technical requirements.

Within this role, the IT Manager will:

• Act as the primary relationship owner for the MSP
• Chair weekly service reviews and monitor SLA compliance
• Maintain service quality metrics
• Coordinate critical incidents and user escalation
• Drive forward continuous improvement
• Track IT expenditure against budget, maintain the IT asset register and manage the hardware life cycle accordingly
• Take ownership of the Purchase Order system for all IT procurement
• Monitor project progress and budget, working closely with key stakeholders to define business need.
• Manage the change request process
• Oversee Security, regulatory and compliance issues coordinating incident response and vulnerability remediation.

• Proven track record in a Senior IT Technical/Managerial role
• Proven MSP or Vendor relationship management skills
• Hands on experience of IT infrastructure to include cloud technologies, physical Servers, networking, cyber security and storage
• Expertise in Azure, MS 365 and AD
• Accreditation on ITIL, Prince2, APM would be highly desirable.