Technical Resource Manager

Technical Resource Manager, Hybrid

Roc Technologies is looking for a proactive Technical Resource Manager to oversee our technical resource pool, mainly consisting of networking and Microsoft engineers, architects, and consultants. This versatile role is vital to Roc s growth plans, ensuring the right skills are available at the right time to meet customer needs while maximising utilisation.

As a key member of the services leadership team, you will oversee employee engagement, career development, recruitment, and vendor accreditation. Working closely with Sales, Project Management, and PMO, you will forecast resource requirements and align technical capabilities with Roc s strategic imperatives.

Key Responsibilities

• Provide direct line management of technical resources, initially focusing on Networking and Microsoft groups.
• Deliver best practice employee engagement across the full lifecycle.
• Drive effective performance management processes.
• Partner with the People Team and Head of Resourcing to manage recruitment of permanent and contractor staff.
• Maintain strong internal and external stakeholder relationships, ensuring customer satisfaction.
• Forecast future resource requirements and address skills or capacity shortfalls.
• Optimise resource utilisation, resolving bottlenecks and conflicts.
• Manage vendor accreditation programmes.
• Support Roc s growth initiatives through skills development.

Knowledge, Skills & Experience

Essential

• Proven experience in technical resource line management.
• Skilled in managing technical staff across all levels.
• Experience in vendor engagement and management.
• Strong background in forecasting utilisation and resource capacity planning.
• Ability to work across multiple internal stakeholders.
• Experience of matrix management.
• 5+ years experience in technical management or people leadership.
• Track record of driving growth through skills development and profitability through utilisation optimisation.

Desirable

• Experience delivering within Roc s strategic sectors (Higher Education, Defence, Nuclear, Local Government).
• Knowledge of Roc s key vendor technology stacks (HPE Networking, Microsoft).
• Previous management of 3rd party suppliers.
• Pre-sales commercial management skills.
• SC Clearance.

Key Attributes

• Highly organised, with the ability to manage multiple tools and data sources.
• Strong leadership skills, capable of both direct line and matrix management.
• Passion for people development across technical and soft skills.
• Analytical problem-solver with resource planning expertise.
• Confident communicator and collaborator, able to present to senior stakeholders.
• Skilled at prioritising conflicting tasks and deadlines.