Customer Technical Support Specialist

Salary: £33,000 - 59,000 per year

• 3-5 years of experience working in technical support of computers, networks, applications, etc.
• Experience with MS SQL Server
• Experience with the configuration of personal and laptop computers, printers, and various other hardware and software
• Ability to diagnose hardware repairs on computers and equipment
• Good interpersonal skills and the ability to communicate effectively and professionally with Customers in English
• Strong problem-solving and analytical skills
• Attention to detail and responsibility in performing tasks
• Physical location that can access high-speed internet (cable modem)

• Provide direct front-line technical support for STERIS Infection Prevention Technologies software products
• Act as a first point of contact, providing remote technical and application support for software product end users
• Participate in 24/7 technical support coverage on a rotational basis
• Design simple to moderate complexity custom reports/queries using proprietary software and MS SQL Server
• Perform bulk data updates as needed for Customers
• Troubleshoot issues, identify root causes, and provide solutions
• Help customer IT staff identify and solve problems related to workstation and server hardware or software affecting software performance
• Assist Customers in understanding the functionality of software
• Document activity, issues, and resolutions for Customer support issues
• Provide technical expertise for implementation and upgrade calls with Customers
• Assist and advise Customers with server and workstation set-up
• Load data into Customer servers
• Validate workstation set-up prior to implementation visits
• Remotely install and configure STERIS software and interfaces on customer servers
• Coordinate technical activities and tasks with Customer IT counterparts
• Document activity and interactions with customer implementations and upgrades
• Assist in testing new proprietary software
• Identify areas of software, implementation, installation, or maintenance requiring improved documentation
• Write, review, and publish documentation to support software

• Hardware
• Support
• SQL

More:

At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We are currently recruiting for a Customer Technical Support Specialist, an excellent opportunity to join our technical customer service team and drive the business forward through innovation. We offer a professional work environment that emphasizes growth and learning, along with the chance to make a significant impact in our customers experiences.

last updated 50 week of 2025