Managed Support Engineer

Salary: £26,000 - 30,000 per year

• Previous experience in an IT helpdesk or similar role (ideally 6 months+).
• Strong telephone etiquette and effective face-to-face communication skills.
• Knowledge of Internet technologies.
• Familiarity with Unified Communications and Microsoft Teams Direct Routing is a plus.
• Experience in using and troubleshooting Microsoft-based operating systems.
• Experience in troubleshooting end-user computing technologies and custom application environments is preferred.
• Ability to work independently and as part of a team in a fast-paced setting.
• Excellent time management skills.
• Confidence in triaging and troubleshooting as required.
• A valid driving license is essential.

• Deliver remote technical support by answering inquiries via telephone and our CRM while adhering to agreed SLAs.
• Provide on-site IT support to our clients as needed.
• Maintain a high level of customer service at all times for all support requests while following internal processes.
• Take ownership of user issues, proactively addressing them, and keep clients informed throughout the resolution process.
• Accurately log all support requests in the helpdesk system and maintain complete documentation to enable seamless transfers if necessary.
• Respond positively to all client inquiries, helping them resolve issues effectively and efficiently.
• Collaborate with third parties to resolve issues as they arise.
• Participate in an on-call rota following successful completion of the qualifying period and training.

• Cloud
• CRM
• Support
• Cisco
• ITIL

More:

We are looking for a Managed Support Engineer to join our team in Glasgow, where you will provide exceptional customer-focused technical support to our clients, resellers, and partners. This diverse and technical role comes with comprehensive training, preparing you to assist with a variety of Internet, Cloud, and Unified Communications solutions.

At KubeNet, we offer extensive training and foster an environment that supports your professional growth. Ideally, you will have experience in a company that focuses on IT and Unified Communications.

In addition to a competitive salary and bonus structure, we provide a range of attractive benefits, including a comprehensive health care package, generous holidays, flexible working hours, and opportunities for professional development. Our culture is built on collaboration, teamwork, and open communication, allowing us to solve complex challenges together.

As we grow, we aim to attract the best talent, welcoming individuality and valuing the unique contributions of each team member. If you meet the requirements and are eager to join our team, we encourage you to apply.

last updated 50 week of 2025