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Senior Data Analyst

Posted: 06/01/26
Recruiter:ENVISAGE RECRUITMENT LIMITED
Reference:3056085392
Type:Contract
Disciplines: Analyst
Salary:£50,000 - £53,000 Annual £50K - £53K (Inside IR35)
Location:UK
Description: Job Title: Senior Data Analyst (12-Month Rolling Contract)
Location: Whitley, UK (Hybrid: Generally 3 days on-site)
Employment Type: 12-Month Contract (Inside IR35 / Rolling)
Contract Type: Hybrid (3 Days onsite/ 2 days Onsite)
Sponsorship: No Sponsorship Provided (Must have full right to work in the UK)

The Opportunity:
The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organization to leverage data-driven decision-making across all aspects of Parts and Accessories (P&A) Revenue performance and Customer Satisfaction. This role is part of the Retail Performance Intelligence (RPI) team, where our aim is to integrate data-driven insight into operations to drive highly bespoke and predictive customer service.

Key Accountabilities & Responsibilities
  • Combine data from multiple sources to generate new insights, identifying correlations of events and activities to inform future action plans at retailer and market levels.
  • Access a pool of information based on the outputs of 1,700 retailers worldwide to set the standard for insight generation.
  • Own the calculation of the retention metric and lead the objective toward an increasingly insightful way we measure how well we retain customers using transactional data.
  • As the RPI Intelligence lead, you will have full ownership of the Ideas Hopper generated through feedback from global regions and markets.
  • Work in close collaboration with TCS and the Systems and Data teams to ensure on-time delivery of agreed hopper items.
  • Apply a methodical approach to ensure on-time delivery of stakeholder requirements and the advancement of data capabilities with retail transactional data.
  • Monitor and report on trends, achievements, and intelligence best practices at the market level.

Knowledge, Skills, and Experience
Essential:
  • Advanced knowledge of technologies, techniques, and practices to manage complex datasets and summarize key messages and recommendations.
  • High proficiency in Tableau is mandatory, including an eye for "Tableau artistry" (use of color, contrast, layout, and interactivity).
  • Previous experience and knowledge of various data management tools, specifically Google BigQuery or Enterprise Data Warehouses (EDW).
  • Skilled communicator with the ability to bridge the gap between technical and business communities to ensure a common understanding.
  • Experience working with customers to understand problem statements and translating them into clear requirements for delivery teams.
  • Proven experience in managing project delivery against strict deadlines.

Desirable:
  • Working understanding of SQL, Anaplan, and JIRA.
  • Background in Agile delivery with the ability to develop customer-centric user stories aligned to product features.
  • Sound understanding of retailer processes acquired through Automotive or Luxury retail experience.
  • Understanding of predictive profiling.

Key Performance Indicators (KPIs)
  • Identification of data-driven insights to drive Revenue and Customer Satisfaction.
  • Quarterly development of opportunities via the Intelligence tools/funnel.
  • Development of a roadmap to achieve insight generation based on transactional data.
  • P&A revenue and customer satisfaction improvement for identified underperforming retailers.

Recruiting now

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