Service Improvement Programme Manager

Our client is seeking a Service Improvement Programme Manager (Digital) on a short term basis of 3 months. To lead a digital exploration project within Adult Social Care, identifying potential use cases for emerging technologies to improve Adult Social Care processes. The role will involve formulating a robust business case, analysing options and return on investment and working collaboratively with internal ICT, Digital, and Business Change teams to explore opportunities for internal solutions and alignment with the current programme.

A Key part will be engaging with internal staff, people with lived experience, the voluntary and community sector and external partners to determine requirements and ensure co-production of proposed solutions.

• Research and identify potential applications of new technologies (eg Automation, AI, digital platforms within Adult Social Care processes to improve efficiency and outcomes.
• prepare a comprehensive business case including cost-benefit analysis, ROI projections, and risk assessment for proposed digital solutions.
• engage with Adult social care operational teams, frontline staff and managers to understand pain points and opportunities.
• consult with people with lived experience, carers and advocacy groups to ensure solutions to meet real-world needs.
• Liaise with ICT and Digital teams to assess feasibility of internal builds and integration with existing systems.

Required qualifications

Educated to degree level in project management or equivalent.

Willingness to work towards qualification in change management or qualification

Evidence of continuous professional development.

Knowledge requirement

1. a good understanding of adult social care issues in a public sector environment

2. A detailed knowledge of project management approaches

3. Knowledge and understanding of equality issues in relation to service provision.

4. Knowledge of legislation affecting the delivery of adult social care services.

5. knowledge of diversity and equality issues in relation to service provision

6. Extensive knowledge of project principles, techniques and tools.

( A more comprehensive JD can be provided)