| Description: |
CRM / Salesforce Project Manager - 1 year fixed term contract. MUST: You must be local to Milton Keynes and be willing to visit partners in London on a regular basis. Role Overview Lead the delivery of a multi-phase Salesforce programme, ensuring smooth implementation, strong governance and successful user adoption. Key Responsibilities Project Delivery & Governance -
Own planning, scope, timelines and delivery for Salesforce Phase 1 & 2. -
Manage risks, budgets, RAID processes and partner performance. -
Coordinate cross-functional teams and run Agile ceremonies. Salesforce Platform & Data -
Oversee initial platform configuration, security, environments and releases. -
Ensure scalable architecture and robust data governance. -
Define standards for data quality, integrations and technical design. Lead & Sales Management Rollout -
Deliver end-to-end rollout of Lead and Sales Management processes. -
Support process mapping, UAT and change adoption. Stakeholder & Change Management -
Act as the link between business teams, technical teams and external partners. -
Lead regular communication forums and feedback loops. -
Ensure SOWs include measurable deliverables and acceptance criteria. Quality Assurance & Reporting -
Oversee testing cycles, issue resolution and launch readiness. -
Maintain documentation, dashboards and executive reporting. -
Ensure GDPR alignment and complete post-implementation reviews. Skills & Experience (Emphasised) Essential -
Proven track record delivering complex Salesforce CRM projects. -
Deep understanding of Data Cloud, Marketing Cloud, Lead Management and core CRM capabilities. -
Strong governance discipline - planning, RAID, budgeting, sprint management and reporting. -
Exceptional communication and stakeholder skills, able to influence at all levels. -
Solid business analysis ability, translating business needs into clear technical tasks. -
Confident working in Agile or hybrid project environments. -
Able to challenge assumptions, drive clarity and manage ambiguity. Desirable -
Salesforce certifications (Administrator, PM/BA credentials). -
Experience with integrations, data migration and the wider Salesforce ecosystem. -
Background in CRM strategy, customer experience or process optimisation. Person Profile -
Clear, persuasive communicator with a collaborative approach. -
Highly organised, structured and detail-driven. -
Comfortable engaging senior stakeholders and managing complex landscapes. -
Proactive problem-solver who anticipates issues and removes blockers. -
Passionate about CRM, data quality and continual improvement.  |
