Technical Customer Support Specialist, EMEA

We are hiring for a Technical Customer Support Specialist to join a global technology specialist company.

Location
Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work, but mostly remote!

Languages
Fluent English is Required. Fluency in anyother 2nd language is an advantage but not essential

The Company
Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services.

The Role of the Technical Customer Support Specialist
As the Technical Customer Service Specialist, you will provide customer support and technical support to English speaking global business clients using their innovative communication platform and hardware.

As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.

Typical job responsibilities will include:

• Respond to customer calls and emails to diagnose and resolve issues
• Manage and resolve support tickets efficiently
• Support hardware updates via testing and software communication deployment
• Coordinate and track hardware repairs and ensure correct tablet configuration
• Triage bugs and manage their progress through the bug tracking system
• Collaborate with internal teams on service desk-related matters
• Provide data entry and configuration support across departments
• Occasionally travel to the office or customer sites for equipment or training

Candidate Profile & Requirements

• Fluent English is Required. Fluency in anyother 2nd language is an advantage but not essential
• Previous Technical Support or technical Customer Service experience - all sectors condidered
• Technical software knowledge is an advantage but not essential
• Strong communication and problem-solving skills
• Willingness to work on rotating shifts and on-call support

Salary, Benefits & Working Hours
30,000 - 32,000 ( 30k to start then increase to 31k if 3 month review is passed, and then 32k + 1k shift allowance). Hybrid working model. Sometimes based in the Farnborough office but mostly remote!

Working Hours This is a shift-based role covering a 24/7 global support model:

Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30
1 weekend in every 6 (Fri 21:30 - Sun 21:00)

To be considered for this exciting opportunity, please send your CV!

Recruiter Contact:
Jonathan Grimes