Heating Engineer Support Advisor

Heating Engineer Support Advisor

Salary: £26,000 to £35,000 DOE + bonus + benefits

Location: Home-based (must live in Yorkshire occasional meetings/training in Huddersfield)

Hours: Monday to Friday, 9:00am 5:30pm

Aqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to continued growth, we are looking for an experienced Heating Engineer Support Advisor to join our team.

This role is ideal for a qualified heating engineer, installer or service engineer who is looking to move off the tools into a stable, home-based position, while still using their engineering knowledge every day.

This role is not suitable for IT, software, telecoms or office-only backgrounds. Applicants must have real-world heating or installation experience.

The Role

You will act as the main engineering support contact for our sauna and steam room range, helping customers, installers and colleagues with installation guidance, fault diagnosis and product selection.

Using your existing heating and electrical knowledge, you will support real-life installation scenarios, advise on power and heating requirements, and help resolve issues efficiently.

As the role develops, you will also support internal training and help build clear installation and support materials for the wider team.

Key Responsibilities

• Providing engineering support via phone and email
• Advising on heating requirements, electrical connections, controls and safe installation
• Supporting fault-finding on sauna heaters, steam generators and control systems
• Guiding installers through real-world on-site scenarios
• Recommending suitable products and accessories and supporting sales where appropriate
• Processing orders and updating customer records
• Liaising with warehouse and suppliers regarding stock and deliveries
• Creating simple installation guides, videos and support documents
• Assisting with internal training for colleagues and new starters

Essential Experience

• Minimum 2 years experience as a heating engineer, installer or service engineer
• Formal heating or electrical qualifications (NVQ, City & Guilds, apprenticeship or equivalent)
• Strong understanding of heating systems, electrical supplies, controls and fault diagnosis
• Comfortable speaking with customers and installers by phone
• Logical, practical problem-solving approach
• Good written English and attention to detail
• Basic IT skills (email, CRM, Excel)

Desirable (but not essential)

• Experience with renewables or solar installations
• Background in HVAC, plant, spa, pool or building services environments
• Previous support, senior engineer or mentoring experience
• Interest in wellness or home improvement products

Requirements

• Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield
• Proven, stable employment history
• Dedicated home office with reliable wired internet connection
• Prior experience working remotely preferred
• Exclusive commitment to Aqualine (no other employment or side businesses)
• References and background checks will be completed in line with GDPR and insurance requirements

Why Join Aqualine?

We are a growing, close-knit team with ambitious plans. You ll play a key role in supporting customers and shaping our engineering support function, with the opportunity to develop into a senior support or training-focused position.

If you enjoy solving problems, helping installers get things right first time, and using your engineering knowledge without being on site every day, this role offers the best of both worlds.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.