Service Desk Analyst

Service Desk Analyst Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in Saffron Walden, Essex. Applicants must have a full UK driving licence, access to their own transport, and be able to commute daily, as occasional travel to branch locations will be required. This is an entry-level opportunity into IT, ideal for someone with strong customer service skills and a keen interest in technology.

Why Saffron Building Society:

At Saffron Building Society, we believe happiness comes from within - including Money Happiness. As a mutual organisation, everything we do is driven by the needs of our members, colleagues, and communities. We re proud of our welcoming, inclusive culture where people are supported to learn, grow, and make a genuine difference.

Fantastic Company Benefits Include:

• Competitive Salary: up to £27,000 per annum depending on experience
• Holiday: 33 days including bank holidays,
• Pension: 5% employee contribution 8.5% employer contribution
• Employee Extras such as: Income protection, life assurance, comprehensive wellbeing support, buy and sell holiday, salary sacrifice schemes

About the role:

As a Service Desk Analyst, you ll play a key role in supporting colleagues across the Society by providing first-line IT support and ensuring technology issues are resolved efficiently and professionally.

Main Duties and responsibilities:

• Provide first-line IT support to staff, resolving hardware and software issues promptly
• Troubleshoot technical problems to minimise service disruption
• Log, manage, and update incidents and service requests using the ticket management system
• Communicate clearly with users, explaining technical issues in a simple, accessible way
• Work collaboratively with internal teams to improve service delivery and user experience
• Travel to branches when required to provide hands-on IT support

About you:

As a Service Desk Analyst, you ll be customer-focused, proactive, and eager to build a career in IT, with strong communication skills, good attention to detail, and a willingness to learn. Experience in a service desk or IT support role is desirable but not essential, as full training will be provided. You ll be comfortable working independently and as part of a team, with a positive, problem-solving mindset, and have a basic understanding of IT systems and applications, with networking knowledge beneficial. Based in Saffron Walden, you ll occasionally travel to branch locations to provide on-site support, so a full UK driving licence, access to your own transport, and the ability to commute daily are essential.

If you have the relevant skills and experience for this Service Desk Analyst role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

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