Field Engineer, Field Service Technician, Desktop Support

Role Purpose:

We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you.

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance or willingness to apply will be required for this role.

Key responsibilities:

• Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
• Complete customer rebuilds and configuration to desk
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un-planned absence.
• Achieve the dynamic KPI targets set for your role.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
• Will be able to carry out IMAC projects with little supervision and lead as and when required.
• Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system.
• Work a certain amount of overtime when required to do so.
• Practice 'Quick Win' processes.
• Act as a mentor to other engineers when required.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
• Will maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.

Skills and experience:

• Must always be professional and presentable.
• Must have a full UK driving licence.
• Must have excellent customer facing skills.
• Will be required to be self-motivated with good organisational skills, and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.
• Must have a high standard of communication and inter-personal skills to support colleagues and team members.

Why Join Us?

• Work with a supportive and skilled team across diverse client environments.
• Gain exposure to a wide range of technologies and industries.
• Opportunities for professional development and certification.
• Be part of a company that values innovation, reliability, and customer satisfaction.