Infrastructure Engineer

Infrastructure Support Engineer

Basingstoke - Hybrid

Our client is seeking a talented Infrastructure Engineer to join their talented support team to support BAU platform activities across a Windows cloud estate. Working within a team of 8 individuals this is a newly created role to the business.

Key Responsibilities:

• Technical Support: Provide advanced 2nd and 3rd line IT support, including troubleshooting, diagnosing, and resolving complex issues. Focus on finding the root cause and implementing permanent solutions.
• Platform Expertise: Work with Windows (or Linux) platforms, with a willingness to deepen knowledge in both.
• Visualisation & Storage: Administer visualisation technologies and storage arrays.
• Patch Management & Backup: Manage patching processes using software like SCCM or Intune, and handle backup concepts and software.
• Incident Management: Use commercial Incident, Problem, and Change management tools
• Documentation & Reporting: Maintain accurate documentation of systems, procedures, and incident resolutions. Provide regular reports as needed.

Experience:

• Demonstrable experience in 2nd or 3rd line IT support.
• Experience with Linux and/or Windows platforms.
• Familiarity with public cloud environments
• Experience with virtualisation technologies (VMware, VxRail, Nutanix).
• Experience with storage arrays (Dell Compellent, HPE Nimble).
• Experience with patch management software
• Knowledge of backup concepts and software.
• Proficiency PowerShell scripting.
• Endpoint protection and anti-virus management experience (SentinelOne).
• Experience with commercial incident, problem, and change management tools (BMC Remedy, Halo preferred).

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.