Digital Freight Account Manager

Position: Digital Freight Account Manager.
Company: WS Digital Freight
Location: Appleton
Contract Type: Full-time, Permanent
Hours: Monday - Friday, 08:30-17:00
Salary: 25,000 per annum

About the Role

WS Digital is seeking a motivated Digital Freight Account Manager to join our team in Appleton. This is an exciting opportunity to be part of a forward-thinking Digital logistics provider using the digital freight platform to manage and coordinate domestic transport movements.

Key Responsibilities

• Plan, coordinate and oversee the end-to-end freight forwarding process using Digital platform.
• Liaise with customers, suppliers, and hauliers to ensure timely and efficient movement of goods
• Input and maintain accurate shipment data and documentation on the digital platform
• Provide excellent customer service by responding promptly to queries and proactively updating clients on shipment progress
• Monitor shipments and handle any issues or delays effectively
• Prepare and check freight documentation, ensuring compliance with relevant regulations
• Work collaboratively with the wider logistics team to optimise processes and service delivery

Required Skills & Experience

• Previous experience in freight forwarding, logistics, or transport coordination (preferred but not essential)
• Strong computer literacy and confidence using digital tools and platforms
• Excellent organisational and multitasking skills
• Clear and professional communication skills, both written and verbal
• High attention to detail and accuracy in data entry and documentation
• Ability to work effectively as part of a team in a busy office environment

What We Offer

• Competitive base salary of 25,000 per annum
• Office-based role with structured working hours (Mon-Fri 37.5hr)
• Friendly and supportive working environment at our Appleton office.
• 33 days holiday (pro rata)