IT Helpdesk

JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects.

Key Responsibilities for the IT Helpdesk role:

• Providing hands-on support across hardware, software, and Microsoft 365 environments.
• Managing tickets end-to-end, ensuring clear communication and thorough resolution.
• Supporting clients on-site with strong service focus.
• Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online.
• Administering and maintaining Intune for device management, policies, and compliance.
• Assisting with Azure-based work, including identity, security, and platform administration.
• Contributing to cyber security improvements and maintaining good security hygiene across systems.

Person specification for the IT Helpdesk role:

• 1-2 years minimum IT experience in IT support or IT engineering.
• Solid knowledge of Microsoft 365, including SharePoint and Teams.
• Understanding of cyber security fundamentals and modern workplace best practice.
• Confident communicator who remains calm under pressure and delivers excellent service.
• Someone curious, motivated and willing to learn new technologies.
• Comfortable working in a dog-friendly office.

Company Benefits for the IT Helpdesk role:

• 20 days annual leave plus bank holidays, rising with service to 25 days plus BH
• A mapped-out career path and super career progression
• Pension
• Hybrid (1 day from home) after qualifying period
• Company socials/outings
• Free parking onsite

This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.