Service Desk Agent

Job Title: IT Service Desk Agent

Location: Portsmouth (HM Naval Base)

Service Area: Information Management and Technology Department

Hours of Work: 37 hours per week

What You ll be doing as an IT Service Desk Agent:

You ll act as the first point of contact for IT issues via phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations.

The Service Desk Agent is customer facing and fully office based.

You ll Have:

Some experience in a Service Desk or Helpdesk environment, with strong communication and problem-solving skills.

About you:

You ll be motivated and eager to develop your career into a Support Technician role. You ll have strong customer service skills, some first-line IT support experience and be looking to expand your technical skills and take on more complex responsibilities over time.

You ll get:

• A competitive salary

• 25 days holiday plus bank holidays

• Enhanced pension scheme

• Life assurance

• Access to our internal benefits and discounts programme for all colleagues

• Cycle to work scheme

• Group income protection

• Flexible parental benefits (if applicable)

• Access to our Internal employee assistance network, giving you the opportunity to reach the heights of success within your new position.

• Continued professional career development

• Kudos reward opportunities (internal achievements scheme)

• Occupational Health & Wellbeing Services

• 50% off entry into the Historic Dockyard

About Us:

At KBS Maritime, we're not just another company we're an exciting and dynamic joint venture between industry leaders BAE Systems and KBR. Our team is dedicated to providing Asset Management, Infrastructure Management, Energy Solutions and Alongside Services at His Majesty's Naval Base Portsmouth (HMNBP), the beating heart of the Royal Navy.

With almost two-thirds of the Royal Navy's surface ships stationed at HMNBP, working with KBS Maritime means being at the forefront of innovation and progress. We operate in a unique and fascinating environment, with a mix of historic dockyards and cutting-edge infrastructure that's unlike any other.

By delivering state of the art solutions to the Royal Navy, KBS Maritime offers the chance to work on projects that make a real difference to the safety, security, and sustainability of the UK's National Defence and Security. But it's not just about the work at KBS Maritime, we believe in the value of our people. We have the ethos of a small business, which means we value and empower our team members to succeed.