1st Line Service Desk Analyst

Are you looking for a new exciting opportunity working as a 1st Line Support Engineer to be based in Witney, Oxfordshire?

Main Duties of the Role

• Providing 1st Line Support to customers via phone and remote tools providing excellent customer service
• Logging tickets, and escalating when required
• Prioritising workloads and action tickets in line with SLAs
• Maintaining documentation accurately and keeping it up to date

Your Skills and Experience

• Experience within a similar position
• Excellent communication skills both written and verbal
• Windows Desktop Operating Systems
• Windows Server, Microsoft 365, Active Directory
• Hardware Support
• Full driving license

Salary

• 25,000- 28,000 per annum, depending on experience