Desktop / Helpdesk Support Consultant

Job Specification: Desktop/Helpdesk Support Consultant

Pay of rate: £160-£200- depending on experience

Duration: 18 March th to April 27th.

Location: Central London

Shift pattern: 09:00 to 17:00.

Role Overview This business-critical role supports a high-profile enterprise during a period of internal resource transition. The selected consultant will act as the primary onsite technical resource, handling Tier 1 and Tier 2 support and ensuring continuous service delivery across key systems and endpoints.

Responsibilities

• Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software troubleshooting.
• Set up and configure workstations, peripherals, and user accounts.
• Support mobile devices and perform basic network troubleshooting.
• Maintain and support collaboration and productivity platforms such as Office 365, Salesforce, Slack, Zoom, and MDM platforms (eg, Intune).
• Act as the onsite escalation point for issues that require physical presence or hands-on remediation.
• Track, document, and manage incidents through Jira, ServiceNow, or similar ITSM/ticketing platforms.
• Deliver white-glove support with professional communication and a strong customer service focus.

Required Skills

• 4+ years of IT support experience in a professional or enterprise environment.
• Strong technical proficiency with Windows, macOS, O365, and common business applications.
• Solid understanding of imaging, device provisioning, and IT asset management practices.
• Experience troubleshooting audiovisual (AV) equipment, conference room setups, and wired/wireless network connectivity.
• Excellent interpersonal, communication, and problem-solving skills.
• Dependable, punctual, and able to work independently with minimal supervision.

Preferred Experience

• Background supporting users in financial services or fast-paced corporate environments.
• Familiarity with platforms like Salesforce, Zoom, Slack, Jira, and mobile device management tools.