Trainee IT Support Engineer

Are you passionate about Technology?
Do you have fantastic customer service skills?
If the answer is yes to the above then this is the ideal role for you!

Job Title: Trainee IT Support Engineer
Location: Ramsgate
Salary: 25,000 per annum plus bonus & profit share (30K OTE)
Job Type: Full time/permanent

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)

Duties include:

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
• Assist with user account management, including creating and managing user profiles and permissions
• Document all support activities and solutions in the ticketing system
• Collaborate with other IT team members to ensure timely resolution of issues
• Provide excellent customer service and ensure user satisfaction with technical support services

Qualifications/Skills required

This is an entry level role and previous industry experience is not essential. However, in the absence of hands on experience, we expect candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.