Helpdesk Technical Support Analyst

FINTEC recruit is supporting hiring for a Helpdesk role for Technical Support Analyst. This is a permanent position based in Buckinghamshire, with salary depending on experience ranging from £32,000 to £37,000 plus benefits package. This role is primarily office based, working 09:00 am. To 17:30 pm. Monday to Friday, further details on application. Potential of hybrid working.

Responsibilities:

• Responding to incoming telephone support calls and tickets
• Resolving technical issues or escalating to the development team if required
• Installing and customising software solutions for customers
• Maintain supporting records via Jira and closing tickets updating information as required
• Delivery user training sessions (remotely or on-site)
• Involved in Quality assurance tests or bug fixes pre customer release
• Working closely with the internal wider team to ensure customer service and continuous improvement

Skills and Experience required for the Technical Support Analyst role:

• Hold an IT Qualification or degree in a relevant discipline

• At least 2 years of working in a second line technical support helpdesk role
• Experience with service desk ticketing using tools such as Jira or similar
• Extensive Experience in Application Support; SQL ; Windows operating systems ; Databases and Remote Access Tools
• Fluent in English both spoken and written

Full details of the Technical Support Analyst role is available on application. To apply please submit your current CV or apply via our FINTEC recruit website.