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Lead Desktop Support Analyst - Bradford onsite - £40 -50k

Posted: 28/02/26
Recruiter:Exalto Consulting
Reference:3076097386
Type:Permanent
Disciplines: Analyst
Salary:£40,000 - £50,000 Annual
Location:Bradford, Yorkshire and the Humber
Description: Lead Desktop Support Analyst (West Yorkshire)

Salary: £45,000 - 50,000
Working pattern: Full time on site, 5 days per week

Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You ll help set standards, coach others, and improve the consistency and quality of end user support.

What you ll be doing
  • Leading day to day ticket flow, prioritisation, and service performance against SLAs
  • Acting as escalation for complex desktop, laptop, and user services issues
  • Coaching and supporting other analysts, improving knowledge sharing and ways of working
  • Improving processes, documentation, and standard operating procedures
  • Coordinating IMAC activity, device lifecycle work, and site support requirements
  • Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence
What you ll bring
  • Strong hands on EUC and desktop support experience in a structured support environment
  • Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory
  • Experience with SCCM and or Intune and a solid approach to device management
  • Confidence leading by example, coordinating workloads, and supporting team development
  • Strong stakeholder skills, able to explain issues clearly and manage expectations

Recruiting now

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