A growing Managed Service Provider (MSP) in the South West is recruiting an IT Support Engineer / Field Engineer to support its continued move from break-fix IT support to managed services.This is a hybrid role, combining remote IT support / service desk work from home with on-site Field Engineer visits to domestic and small business clients. It suits an engineer currently working within an MSP who is looking for career progression, leadership responsibility, and the opportunity to influence how IT services are delivered.Key Responsibilities
IT support and service desk ticket resolution (remote)
Field Engineer visits for installations, upgrades, and fault-finding
Microsoft 365 administration (Azure AD, licensing, security, Intune)
Proactive MSP tasks including patching, monitoring, and scheduled maintenance
Install, configure, and support Ubiquiti UniFi networks
Support MS Windows and macOS devices
Work to Cyber Essentials Plus and IT security best practice
Follow documented MSP processes and contribute to service improvement
Required Skills & Experience
Experience as an IT Support Engineer, Field Engineer, or MSP Engineer
Previous experience working within an MSP environment
Experience working to ticketing systems and SLAs
Strong Microsoft 365, Windows, macOS, and networking knowledge
Hands-on experience with Ubiquiti UniFi networking
Security-focused approach to IT support
Customer-facing experience (IT, retail, hospitality, or similar)
Leadership experience or a clear desire to progress into leadership
Full UK driving licence
Benefits
Company van or mileage reimbursement
28 days holiday (including bank holidays)
Pension scheme
Home-based role with regular field work
Training and certification support
Exposure to MSP tools, processes, and security frameworks
All equipment provided, including hardware, software, tools, and branded clothing
You will join a small, experienced team with a supportive, people first culture
Apply Now!Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy.
