Application Support Specialist

Application Support Specialist

Locations: Spalding, Alconbury, Birmingham or Nottingham,

Lisa Wright Recruitment is supporting a client in their search for a proactive Application Support Specialist to join their IT team. You'll play a key role in supporting and improving the firm's core legal and business applications, working closely with lawyers, partners, and business support teams.

What you'll do:

• Provide day-to-day support for applications such as iManage, BigHand, Elite, and Microsoft 365.
• Assist with upgrades, enhancements, testing, and simple configuration tasks.
• Support integrations, data quality checks, and liaise with vendors to resolve issues.
• Deliver training, user guides, and knowledge base articles.
• Follow security standards and help maintain access controls and permissions.

What we're looking for:

• Experience in application support, systems support, or technical analyst roles. Professional services experience is preferred but not essential.
• Strong analytical skills, problem-solving, and clear communication.
• Methodical, organised, and able to manage competing priorities.

Desirable:

• Knowledge of integrations, testing/QA processes, reporting tools (Power BI/SSRS), or PowerShell.
• ITIL Foundation or similar certification.

Working Arrangements:

• Based from Spalding, Alconbury, Birmingham or Nottingham, with some hybrid working.
• Occasional out-of-hours work for upgrades or critical maintenance.
• Travel to other offices may be required.

If you're a skilled Application Support Specialist looking for a role where you can make a real impact, Lisa Wright Recruitment would love to hear from you.