IT Senior Support Analyst

Senior IT Support Analyst - Cheltenham

Are you an experienced IT professional ready to step into a senior, hands-on role where you can mentor others?

A leading global firm is hiring a Senior IT Support Analyst for their Cheltenham office. This is the most senior IT position on site, working alongside two Analysts while being part of a wider UK and global IT function.

You'll deliver advanced technical support, act as the local escalation point, mentor junior team members, and help drive high-quality service delivery.

What's in it for you?

• Salary up to £45,000
• Competitive benefits package
• Senior role within a small local team

What you'll bring:

• At least 3 years' experience in an IT-focused role
• Experience supporting key software, including Office 365, Active Directory, Intune, Teams/Zoom, and ITSM platforms (e.g., ServiceNow)
• Hands-on hardware experience with laptops, mobile devices, printers, and monitors
• Desirable (but not essential) qualifications/experience: ITIL, AV support, Document Management Systems
• Experience working in a legal, professional services, or global firm
• Excellent customer service and communication skills

Interested? Apply Now!

Please note: this role is fully office based.