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IT Senior Support Analyst

Posted: 03/03/26
Recruiter:Picture More
Reference:3078267386
Type:Permanent
Disciplines: Analyst
Salary:£40,000 - £45,000 Annual
Location:Cheltenham, Gloucestershire
Description:

Senior IT Support Analyst - Cheltenham

Are you an experienced IT professional ready to step into a senior, hands-on role where you can mentor others?

A leading global firm is hiring a Senior IT Support Analyst for their Cheltenham office. This is the most senior IT position on site, working alongside two Analysts while being part of a wider UK and global IT function.

You'll deliver advanced technical support, act as the local escalation point, mentor junior team members, and help drive high-quality service delivery.

What's in it for you?

  • Salary up to £45,000
  • Competitive benefits package
  • Senior role within a small local team

What you'll bring:

  • At least 3 years' experience in an IT-focused role
  • Experience supporting key software, including Office 365, Active Directory, Intune, Teams/Zoom, and ITSM platforms (e.g., ServiceNow)
  • Hands-on hardware experience with laptops, mobile devices, printers, and monitors
  • Desirable (but not essential) qualifications/experience: ITIL, AV support, Document Management Systems
  • Experience working in a legal, professional services, or global firm
  • Excellent customer service and communication skills

Interested? Apply Now!

Please note: this role is fully office based.

Recruiting now