3rd Line Support

We have a great opportunity for an experienced 3rd Line Engineer to join a growing IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security.

What you'll be doing

• Acting as the escalation point for complex service desk tickets
• Delivering projects both remotely and onsite
• Troubleshooting advanced issues across servers, networks, security and cloud platforms
• Working across Microsoft 365, Entra, virtualisation, scripting and endpoint management
• Managing and maintaining documentation, SOPs and technical guides
• Providing mentorship to junior engineers and supporting wider service improvement
• Ensuring best practice across security, compliance, communication and client experience

What we're looking for

• Experience within a similar role
• Strong experience with server administration, networking (LAN/WAN, firewalls, VPNs), and cloud technologies
• Advanced troubleshooting skills across hardware, software and infrastructure
• Understanding of security principles, compliance and vulnerability management
• Excellent communication skills and a strong client-focused mindset
• Full UK driving licence

Why this role stands out

• Real technical variety across infrastructure, cloud and security
• A senior-level position with ownership of specialist areas
• Involvement in projects, not just escalations
• A supportive, people-first environment where processes, communication and integrity genuinely matter