Senior IT Support Engineer

Senior IT Support Engineer: £40k - £45k

Hybrid - 3 days per week in the office

We're supporting a well-established UK digital business operating at scale across consumer-facing platforms and internal technology services. They're looking for a Senior IT Support Engineer to act as a technical escalation point within their IT Operations function and help drive service quality, automation and operational maturity.

The role

This is a senior, hands-on support role within a hybrid working environment. You'll provide advanced technical support, own complex escalations, and mentor a junior technician, while also contributing to process improvement and small-scale project delivery. You'll be trusted to balance BAU support with forward-thinking improvements, helping modernise tooling, strengthen security posture, and improve the end-user experience.

Key responsibilities

• Act as escalation point for complex IT issues, owning incidents from triage through to resolution
• Provide high-quality support across hybrid and multi-site environments
• Mentor and support junior IT staff through coaching, shadowing and knowledge sharing
• Administer Microsoft 365 services including Entra ID, Intune, SharePoint, Teams, Defender and Copilot
• Manage device enrolment, configuration and compliance via Intune, with macOS support via Jamf or Iru
• Deliver senior-level troubleshooting across Windows, macOS, iOS and Android
• Support day-to-day Windows Server operations
• Maintain high-quality documentation, SOPs and knowledge articles
• Contribute to small projects, rollouts and operational improvements
• Apply security best practices and support compliance with ISO-aligned frameworks

What we're looking for

• Strong experience in a senior IT support / IT operations role
• Proven Microsoft 365 administration experience (Entra ID, Intune, Defender, Teams, SharePoint)
• Confident device management experience (MDM/MAM), including Windows and macOS
• Solid networking fundamentals (TCP/IP, VLANs, DNS/DHCP, Wi-Fi, Meraki)
• Excellent troubleshooting across end-user platforms

If this sounds like the right next step, apply now or get in touch for a chat!