Application Support Analyst

Application Support Analyst

I'm currently partnering with a leading international broadcast media organisation to appoint an Application Support Analyst to join their Technology team on a permanent basis.

3 Days a week on-site in West London is required

This role will act as the primary technical contact for a suite of business-critical, largely SaaS-based applications supporting content scheduling, data, reporting and commercial operations. Based in London (hybrid, 3 days onsite), you'll play a key role in maintaining system stability and performance.

Key responsibilities:

• Provide 1st/2nd line application support, triaging and resolving incidents

• Investigate system integrations, APIs and data workflows

• Coordinate fixes, upgrades and testing with internal teams and vendors

• Configure user roles, permissions and application settings

• Support releases, patches, UAT and functional testing

• Monitor application health and performance using observability tools

• Produce documentation, user guides and training materials

Requirements:

• 1-3+ years' experience in application or systems support

• Strong troubleshooting and analytical capability

• Experience with ticketing tools and SaaS platforms

• Understanding of integrations and data flows

• Excellent stakeholder communication skills

• Media or broadcast systems exposure advantageous - It would be great if the candidate has experience supporting MediaGeniX Whats'On, Snowflake, Microsoft Power Tools and Qlik / media supply chains and tools like SDVI Rally

If you're looking to join a collaborative, creative environment supporting high-profile media brands, I'd be pleased to discuss further.

Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.