VIP / White Glove - Desktop Support - Hedge Fund

Our client is recruiting a VIP Desktop Engineer to support prestigious Hedge Fund and Asset & Wealth Management clients.

Candidates must have proven VIP / white-glove support experience within a legal or financial services environment.

Role Overview:

• Providing VIP deskside support to Traders and senior stakeholders via phone and in person.
• Troubleshooting and resolving issues efficiently, with a focus on first-time fixes
• Escalating complex issues with clear and detailed documentation
• Delivering a high standard of customer service to internal users and external partners

Technical Skills Required:

• Windows 11
• Microsoft 365 (Outlook, Teams, Excel, Word)
• Active Directory (user admin, permissions)
• Citrix / Terminal Services
• VPN & network connectivity (TCP/IP, DNS, DHCP)
• Hardware build, imaging & troubleshooting
• Printer & peripheral support

Experience:

• 2+ years' recent VIP support within legal or financial services
• Strong experience in corporate environments

This role would suit someone looking to build a long-term career while gaining exposure to a wide range of technologies and projects.

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