Technical Support Engineer

Technical Support Engineer

Do you enjoy owning incidents end-to-end and working in a structured ITIL-led support environment?

We're recruiting a Technical Support Engineer to join an established IT Operations team in London. This is a replacement hire, joining a collaborative support function where service quality, accountability, and clear processes are genuinely valued.

What's on offer

• Salary up to £40,000
• Shift pattern between 8:00am and 6:30pm, Monday to Friday
• Join an experienced support team of 12 engineers
• Exposure to both technical engineering and service management
• Stable, professional services environment with modern tooling

What you'll be doing

• Providing third-line technical support and owning incidents end to end
• Working within ITIL v4-aligned processes, with a strong focus on incident management
• Using ServiceNow as the ITSM platform for tickets, workflows, and reporting
• Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix
• Supporting remote working technologies including VPN, MFA, and mobile devices
• Providing AV support across meeting rooms
• Building and supporting laptops and desktops
• Contributing to proactive incident management and service improvements where possible
• Travelling to other sites on a reactive basis, depending on business needs

What we're looking for

• Proven experience as a Technical Support Engineer or Senior IT Support Analyst
• ITIL v4 certification strongly preferred
• Strong Microsoft 365 and Active Directory administration skills
• Confident handling incidents in a structured, process-driven environment
• Comfortable balancing technical troubleshooting with service management discipline
• Excellent communication and customer service skills
• Calm, professional approach under pressure

Interested?

If you're looking for a role where you can focus on quality incident management, work within clear ITIL processes, and be part of a supportive IT team, we'd love to hear from you.

Apply now to find out more.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.