1st Line Technical Support Analyst - MSP

Join a fast-paced MSP Service Desk as the first point of contact for customer IT issues. You'll deliver exceptional service, resolve common technical problems, and keep users supported and informed throughout.

• Troubleshoot Windows, Microsoft 365, basic networking, and hardware issues
• Handle account setups, password resets, and software installs
• Own tickets from start to finish
• Use PSA/RMM tools to log, update, and action tasks
• Escalate when needed with clear notes
• Contribute to documentation and continuous improvement

• Confident communicator with great customer-service skills
• Strong problem-solving ability
• Experience supporting Windows 10/11, Microsoft 365 & AD
• Basic networking knowledge (DNS, DHCP, VPN)
• Desire to learn and progress in a busy MSP environment

• Clear career progression (1st 2nd 3rd Line Specialist/Projects/Automation/Team Leader)
• Training & certifications
• Competitive Salary, overtime / TOIL, Pension
• 25 days + Birthday Leave
• Occasional site visits in exceptional cases

Apply now to join a collaborative team and grow your technical career.

Braundton Consulting is a recruitment agency recruiting on behalf of a client ( on this occasion applications will be managed directly by the client).