Messaging Engineer

12 Month Fixed Term Contract

London (Hybrid - 2 days WFH)

35 hours per week Shift pattern 7:30am - 6:00pm

A leading international law firm is seeking an experienced Messaging Engineer to join its London-based IT team on a 12-month FTC.

This is an excellent opportunity for a technically strong messaging specialist to work within a global, high-performing professional services environment supporting enterprise-scale messaging platforms.

The Messaging Engineer will be responsible for designing, building and supporting the firm's global messaging services, including:

• Email (Exchange 2019/SE & Exchange Online)
• Email archiving
• Instant messaging
• Remote email access
• Microsoft Teams

You will act as a key escalation point for messaging-related issues, contribute to new service delivery projects, and ensure messaging services operate efficiently and securely across the firm.

• Evaluating new messaging technologies to improve service levels and reduce costs
• Supporting delivery of new messaging services and enhancements
• Resolving messaging incidents in line with SLAs
• Acting as a technical escalation contact for Service Desk and IT teams
• Performing preventative maintenance
• Maintaining documentation and inventory records
• Ensuring compliance with IT policies and licensing agreements
• Preparing high-quality technical documentation
• Communicating planned maintenance to stakeholders

You will have strong hands-on experience in enterprise messaging environments, ideally within professional services.

Essential experience:

• Windows Server & Active Directory
• Microsoft Exchange 2019/SE (3+ years)
• Exchange Online
• Intune
• Microsoft Teams
• Email systems security principles and best practice

Desirable experience:

• Enterprise Vault or similar archiving tools
• MobileIron or mobility solutions
• Exchange Online Protection
• PowerShell scripting for automation
• Microsoft certifications

You will be:

• Highly analytical and solutions-focused
• Comfortable working under pressure and meeting strict deadlines
• Able to explain complex technical concepts to non-technical stakeholders
• Client-focused with strong communication skills
• Detail-oriented and thorough

• 35 hours per week
• Shift pattern covering 7:30am - 6:00pm
• Hybrid working (currently 2 days from home, subject to business need)