IT Support Analyst

A growing Managed Service Provider based in Uxbridge is looking for a proactive and customer-focused 1st/2nd Line Support Engineer to join their team. You'll be supporting a range of local SMEs, providing both remote and on-site technical assistance across the Uxbridge area and surrounding West London region.

This is an ideal role for someone who enjoys variety, problem-solving, and building strong relationships with end-users.

The Role

• Deliver 1st and 2nd line support across Windows, O365, networking, and common business applications

• Provide a mix of remote helpdesk support and on-site visits to local clients

• Troubleshoot hardware, software, connectivity, and user issues

• Assist with installations, upgrades, and small project work

• Escalate complex issues where necessary while maintaining ownership of tickets

• Represent the MSP professionally and build trust with client teams

What You'll Bring

• Experience in an MSP or multi-client support environment

• Strong troubleshooting skills across Windows OS, Office 365, basic networking, and common business tools

• Confident communicator with a friendly, solution-driven approach

• Ability to work independently and manage your own workload

• A full UK driving licence (local travel required)

What's On Offer

• Competitive salary depending on experience

• Mileage and expenses covered for client visits

• Ongoing training and certification support

• A friendly, supportive team with real progression opportunities

• A varied role where no two days look the same