Recruiting now
| Posted: | 03/03/26 | |
| Recruiter: | Nextech | |
| Reference: | 3078274045 | |
| Type: | Permanent | |
| Disciplines: | Systems Engineer | |
| Salary: | £29,000 - £34,000 Annual | |
| Location: | Lancaster, Lancashire | |
| Description: | Role; 2nd Line IT Support TechnicianSalary: £29,000 - £34,000Location: Lancaster Industry: IT Solutions Required: UK Driving License and car Role Overview We're recruiting a 2nd Line IT Support Technician to take ownership of more complex support issues, work collaboratively with 1st Line and deliver technical resolution across client systems in cloud, on-prem and hybrid environments. Key Responsibilities Handle escalated support tickets and perform detailed troubleshooting Provide remote and occasional onsite support to business clients Support networking, server, cloud services, backups and security tooling Perform root cause analysis and implement durable fixes Work with 1st Line to improve resolution speed and knowledge sharing Help maintain documentation of systems, configurations and processes Skills & Experience Typically 2-4 years' experience in IT support or managed services Strong technical grounding in Windows Server, Microsoft 365, networking and end-user systems Experience with remote support tools and ticketing systems Problem-solver who can work independently and as part of a team Clean driving licence and access to own transport preferred (some site visits) Benefits Technical progression and exposure to varied business IT environments Encouragement of continuous learning and certifications Supportive team with proactive, plain-speaking culture | |