IT Support Technician

JOB TITLE: IT Support Technician

LOCATION: Westonbirt, Gloucestershire

SALARY: £26,000 - £29,000 DOE

WAY OF WORKING: Full-time (40 hours, Mon-Fri 8am-5pm, 1-hour unpaid lunch) Site-based with multi-site travel Permanent

ABOUT THE BUSINESS

A growing group within the independent education sector, operating multiple schools, nurseries and educational services across the South and South West. The organisation is forward-thinking, technology-driven, and committed to delivering high-quality digital infrastructure to support teaching, learning, and operational excellence. Continued growth and investment have created an opportunity for an IT Support Technician to join the central IT team.

THE IT SUPPORT TECHNICIAN OPPORTUNITY

• Deliver 1st and 2nd line support across hardware, software, networks, cloud services and MIS platforms.
• Provide on-site and remote support to staff, pupils and colleagues across multiple sites.
• Diagnose technical issues, resolving them or escalating where appropriate.
• Support with hardware builds, repairs, asset updates and maintenance schedules.
• Assist with onboarding, user support, documentation and minor training activities.

YOUR KEY SKILLS

Essential:

• Experience delivering IT support to end users, including cloud-based services.
• Excellent communication and strong customer-service mindset.
• Ability to multitask within a fast-paced environment.
• Working knowledge of:
• PC hardware diagnostics
• Windows 10/11 and macOS
• Office 365, Teams, OneDrive, SharePoint
• Good literacy and numeracy (GCSE English & Maths).
• Full UK driving licence and access to own vehicle.
• Desire to work towards Microsoft, CompTIA, or similar certifications.

Desirable:

• Experience within an educational environment.
• Intune and Endpoint Management.
• Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS).
• ITIL Foundation certification.

BENEFITS

• 5% employer pension
• 25 days holiday + bank holidays
• Free lunch when working on school sites
• Shopping discount card
• Cycle to Work scheme
• Means-tested staff discount
• Counselling support
• Fully funded apprenticeships up to Level 7
• Personal accident cover
• Discretionary Christmas stand-down
• Travel and subsistence fully reimbursed

APPLY TODAY

If you're an enthusiastic IT professional looking to develop your career within a supportive and growing educational group, we'd love to hear from you.

Contact Aaron at C4S Search - connecting exceptional tech talent with innovative organisations.