1st & 2nd Line Support Technician

Preston Full-time Permanent

Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician.

The Responsibilities

• To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
• To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
• Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
• To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
• To create user accounts for new starters on AD, Email systems and ERP systems
• Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's.
• To install and configure operating systems and other software to agreed standards.
• Assist in the compilation and maintenance of an accurate inventory of hardware and software.
• To provide at all times, a professional, courteous and rapid response to individual users.

About You

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
• Ability to handle confidential information.
• Good communication skills, even when under pressure.
• Attention to detail.
• Ability to follow established IT policies and procedures.
• Willingness to develop role as business grows.
• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
• Ability to handle confidential information.
• Good communication skills, even when under pressure.
• Attention to detail.
• Ability to follow established IT policies and procedures.
• Willingness to develop role as business grows.

A recent working knowledge will be required of:

• Microsoft Windows Server
• Active Directory
• Office 365
• Microsoft Windows 11/10
• iOS
• PC/laptop hardware
• Multifunction, plotter, laser and label printers
• Server/storage hardware
• Virtualisation technology
• Networking - switches, routers, wireless and VPN
• IP Telephony

What's in it for you?

• £28,000 - £30,000
• 25 days holidays plus bank holidays
• Monday - Friday 08.30am - 5pm
• Free on site parking
• Pension scheme
• Cycle to scheme work, gym onsite
• Hardship fund
• Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc

Not ready to apply?

If you're looking for some more information, then please give us a call

Speak to Amy Hutcheson

Principal Consultant T:E: