IT Support Engineer

IT Support Engineer
Cannock, Staffordshire On-site
£30,000 £40,000 (dependent on experience)

VIQU have partnered with a well-established manufacturing organisation seeking an IT Support Engineer to maintain and support IT infrastructure at their Cannock site, ensuring systems remain secure, reliable, and efficient while providing technical support to both office and manufacturing staff.

Key Responsibilities of the IT Support Engineer:

• Maintain and support IT infrastructure including operating systems, servers, applications, laptops, desktops, and security tools.
• Provide technical support to internal teams, troubleshooting business-critical and system-wide IT issues.
• Liaise with external IT providers and oversee administration of the EFACS ERP system and other key business applications.
• Ensure adherence to IT policies, security standards, and disaster recovery requirements, while maintaining hardware and software inventory.
• Train users, create technical documentation, support SQL queries from the ERP system, and assist with IT and ERP development projects.

Key Requirements for the IT Support Engineer:

• Experience with TISAX or ISO27001 is essential.
• Experience working with MRP systems such as EFACS.
• Minimum 2+ years experience in an IT Support or Helpdesk role, ideally within a manufacturing environment.

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IT Support Engineer
Cannock, Staffordshire On-site
£30,000 £40,000 (dependent on experience)