Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now - On-site East Anglia, UK
A large global organisation are seeking a Lab Support Engineer to provide hands-on support for laboratory instrumentation, alongside desktop support responsibilities. The role includes managing hardware inventory, troubleshooting technical issues and supporting Windows 10/11 upgrades/migration activities.
This will be an initial 6-12 months+ contract with the opportunity for multiple extensions
This position will be based on-site full time, in East Anglia UK.
Key Skills/Responsibilities:
Working with System owners, global project team and suppliers/vendor engineers to replace obsolete hardware & out of support operating systems following the clients processes in respect of the following
Installing and configuration of new PCs
Installing and configuration of simple software installations
Assisting 3rd party vendors under the clients control with complex installation when required
Providing Hypercare IT support for lab-based personnel as part of deployments.
Collecting and maintaining inventory information and updating CMDB (ServiceNow) aimed at achieving a high degree of accuracy (>80%)
Collaborating with existing BAU Digital Lab solutions teams
Following the clients SOPs
To assist monitoring compliance and adherence to GLP & GMP standards
Previous exposure to laboratory instrumentation such as Chromatography Data Systems, Mass Spec
Experience with Win 10/11 Upgrades & Migrations
Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now - On-site East Anglia, UK
