Service Desk Analyst

Service Desk Analyst

Location: Motherwell, ML1
Salary: £25,000 per annum (depending on experience)
Contract: Full time, Permanent

Do you have experience of technical troubleshooting within a fast-paced professional environment

The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns.

This is a varied role where you will have a range of responsibilities including:

• Deploying and managing mobile devices and laptops, ensuring compliance with MDM (Intune) and installation of required business software, security tools and updates.
• Maintaining ICT asset registers, including mobile numbers, device locations and warranty records; coordinate delivery and returns with staff and suppliers.
• Providing Service Desk support, resolving hardware, software, mobile, printer, telephony (BT Cloudworks) and network issues, including on-site support where required.
• Deploying and managing applications across Android and Windows devices via Intune.
• Creating and managing user accounts, permissions and dynamic groups across M365, Azure, Entra ID and Exchange Admin.
• Monitoring and remediating security vulnerabilities through the Sophos security console.
• Liaising with external ICT providers to troubleshoot infrastructure issues.
• Supporting ongoing ICT operations using Microsoft technologies including Microsoft 365, Azure, Intune, Entra ID and Android platforms, and undertake additional duties as required by ICT leadership.

About You

• A minimum of 1 years' experience, preferably within a professional services environment.
• Methodical in approach to resolving end user's issues and troubleshooting.
• Good time management, communication and organisational skills.
• Positive, enthusiastic and resilient manner - enjoys a challenge.
• Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements.
• Takes full accountability for actions taken and decisions made.
• Puts users first and can manage competing priorities.
• Self-driven to learn new technologies.

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme
• Season Ticket Loans
• Blue Light Card

Where required, Enable will fully fund SVQ Health and Social Care qualifications required for SSSC registration.

Starting a career with Enable is the first step towards making a real difference in our award-winning charity s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed.

Enable reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible if this vacancy is of interest.

Note: The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 3 months of their start date.

Terms and Conditions Apply