IT Onsite Support Engineer

IT Onsite Support Engineer

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Come and join the Littlefish team!

Work location: Newcastle

Salary: Up to: £32,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to on a day-to-day basis:

As an Onsite Support Engineer, you'll be the face of Littlefish - delivering hands-on technical support to our contract customers and helping keep their technology running smoothly. No two days will look the same. You'll be resolving issues, installing equipment, supporting projects, and making sure our customers feel supported, informed, and confident in the service we deliver.

You'll be working with a range of technologies, from laptops and desktops to mobile devices, printers, Office 365, Active Directory, Windows, Apple OS, deployment tools, and more. You'll operate independently but always with the backing of our wider Service Desk, Infrastructure, and Professional Services teams.

This is an ideal opportunity for someone who loves solving problems, talking to people, and making a real impact every single day.

You will:

• Provide 1st and 2nd line onsite and remote technical support, resolve incidents, complete installations, and support customer projects
• Prioritise and progress tickets in line with SLAs, ensuring a high-quality customer experience
• Assist with TechBar duties, including onsite queries, password resets, desk setups, meeting-room support, and printer troubleshooting
• Handle dispatch of equipment, peripherals, and consumables (eg, inks, headsets, AT equipment, and occasional laptops)
• Process returns for project and leaver equipment, including cleaning and preparing monitors and peripherals
• Manage deliveries by collecting, counting, and storing items appropriately
• Keep storerooms and storage areas tidy, organised, and safe
• Maintain and develop your technical skills, making effective use of downtime

Who you are:

You're someone who thrives in a hands-on environment, enjoys variety, and loves helping people. You bring a balance of technical know-how and strong communication skills, and you're confident making decisions independently while being a supportive team player.

You will have:

• Previous experience in an IT support role
• Strong problem-solving abilities and a logical mindset
• Experience with modern IT technologies (eg, Office 365, Windows 10, AD, hardware, iOS/OSX, SCCM/WSUS/MDT)
• Excellent face-to-face and written communication skills
• Ability to stay calm under pressure and manage customer expectations
• A proactive, adaptable, and accountable approach to work
• Professionalism in every interaction

It's a bonus if you also have:

• ITIL Foundation
• Customer service qualifications
• Microsoft certifications
• Understanding of networks and patching

What can we offer you?

• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public/bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).