| Description: |
Job Title: 1st Line Support Engineer Service Desk
Location: Preston, UK (Office based)
Salary: £28,000- £30,000 DOE + Benefits
Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities -
Provide 1st line support for client IT issues via phone, email, or ticketing system. -
Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. -
Assist with password resets, account management, and software installations. -
Escalate more complex issues to 2nd Line engineers as appropriate. -
Maintain accurate ticket documentation and keep clients updated on progress. -
Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience -
1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. -
Basic knowledge of Windows desktop and server environments. -
Familiarity with Microsoft 365 / Office 365. -
Good communication and customer service skills. -
Ability to learn quickly and follow guidance from senior engineers. Desirable Skills -
Basic understanding of networking (TCP/IP, DNS, DHCP). -
Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. -
Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits -
Competitive salary with a yearly performance-related bonus -
Training and career development support -
Pension scheme -
Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy  |
