Digital Support Assistant

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.

KEY DUTIES

• Respond to customer queries via phone, email, or digital ticketing systems
• Provide basic IT support and guidance for common technical issues
• Log incidents accurately and escalate where necessary
• Support users with account access, passwords, and basic software issues
• Deliver a positive and professional customer experience

CANDIDATE REQUIREMENTS

• Strong communication and customer service skills
• Interest in starting a career in IT support
• Organised and able to follow processes
• Willingness to learn technical skills