Technical Alignment Engineer

Technical Alignment Engineer - Frome 28k- 34k Full-time (Office & Site)

Join an award-winning MSP as a hands-on, client-facing Technical Alignment Engineer.

You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director.

The role is office + client site-based, with occasional WFH (manager discretion).

Driving licence required and regular travel across the South West.

Key responsibilities

• Build trusted relationships with stakeholders on-site and from the office
• Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site)
• Deliver remedial fixes and manage follow-up actions after audits
• Onboard new sites and align them to agreed MSP standards
• Keep documentation accurate and current (networks, systems, applications, infrastructure)
• Provide a great support experience for users at all levels of IT confidence
• Support Cyber Essentials assessments and renewals/recertifications

Skills & experience

Essential

• Full UK driving licence
• 3+ years' IT experience (MSP experience highly desirable)
• Broad knowledge of desktop support, network infrastructure, and Microsoft 365

Desirable (training available)

• Windows Server & Desktop
• Microsoft 365 and Azure administration
• Troubleshooting: Windows, macOS, iOS, Android
• Cyber Essentials framework experience

Benefits

• Salary 28k- 34k dependant on experience
• Up to 28 days holiday + bank holidays
• Pension, healthcare, private medical & dental insurance
• Sick pay, gym membership, cycle to work scheme
• Free parking, free workwear, casual dress
• Company events, employee discounts, discounted/free food
• Ongoing training and career development