Product Operations Support Specialist

Job title: Product Operations Support Specialist

Location: London (Hybrid: 3 days in the office)
Reporting to: Web Product Lead

Contract position

Be a part of a revolutionary change.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.

The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.

It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.

Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.

About the Role

We are looking for a Product Operations Support Specialist to join our Web Product team at an exciting moment in our evolution. As we continue to scale and mature our Web offering, this role will play a critical part in enabling our Product Owners to focus on delivering value.

This is an excellent opportunity for someone early in their career who is highly organised, curious and self-motivated, and eager to gain hands-on experience in modern digital product management within a fast-moving environment. The ideal candidate will be analytical and structured in their approach, confident coordinating stakeholders, and comfortable working across tools such as Jira, Confluence, Excel, PowerPoint, Google Analytics and Figma (or a similar design platform for reviewing and understanding designs rather than creating them).

What You'll Be Doing

You will work closely with our Web Product Owners to provide operational and delivery support across a range of activities, including:

• Managing and maintaining Jira boards, backlogs and workflows
• Supporting sprint ceremonies and ensuring tickets are structured and ready
• Documenting requirements, user stories and acceptance criteria
• Creating and maintaining user flows and process documentation
• Organising and coordinating meetings, workshops and stakeholder sessions
• Supporting research activities and gathering inputs from stakeholders
• Maintaining clear and accessible product documentation
• Proactively identifying ways to improve team efficiency and processes
• Providing ad-hoc support to Product Owners as required

This role is varied and hands-on, and will provide exposure to product strategy, delivery, stakeholder management and digital optimisation.

What We're Looking For

We are less focused on years of experience and more interested in mindset and potential.

You are:

• Highly organised and detail-oriented
• Naturally curious and eager to learn
• Self-motivated and proactive
• Comfortable working independently and managing multiple tasks
• Clear and confident in written communication
• Interested in digital products, websites and customer experience
• Enthusiastic about building a career in product management

Experience with Jira or other delivery tools is beneficial but not essential - we are happy to support learning and development.

Why Join Us?

You will be joining the Web Product team at a pivotal time in our transformation. This role offers:

• Direct exposure to experienced Product Owners
• Hands-on experience in digital product delivery
• Opportunity to grow into more senior product roles over time
• A collaborative and forward-thinking team environment
• The chance to shape the future of our Web experience