IT Support Technician (Level 2)

Job Specification: IT Support Technician (Level 2)

We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.

Core Details

• Site Location: Mossmorran
• Contract Duration: Mon, 02 Mar, 2026 - Fri, 29 May, 2026
• Estimated Volume: Engineer to support the site for 2 or 3 months (March 2026-April/May 2026)
• Technician Level: Level 2
• Pay of rate: £150 per day

Services in Scope

The successful candidate will be responsible for:

• Deskside support: PC, laptop, peripherals, software
• Printer Support
• Staging

Scope of Work & Required Skills

We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.

Technical Skills:

• Good general understanding of IT principles such as Networks, Hardware and Domains
• Working knowledge of leading software packages such as MS Office and Lotus Notes
• Good working knowledge of Windows 10/11 and related software and applications
• Good experience in End User device hardware and software troubleshooting
• Knowledge of mobile devices, in particular Blackberry and iPhones
• Experience with building, configuring, replacing and troubleshooting EUC hardware components
• Good Experience in Data Backup Techniques
• Familiarity with virtual, MDM and VPN environments
• Familiarity with Microsoft SCCM would be advantageous
• Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW

Professional Attributes:

• Exceptional customer facing skills
• Able to communicate clearly and effectively with end users
• Accurate record keeping
• Good timekeeper
• Productive and Efficient

Compliance & Onboarding Requirements

Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn t have it.

Sterling check includes:

• Criminal record check
• Govt. ID check
• Employment Check (last 5 years)
• Educational check
• Global Sanctions Check
• Motor vehicle record check