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2nd Line Technical Support

Posted: 18/03/26
Recruiter:Dynamite Recruitment
Reference:3085958694
Type:
Disciplines: Support
Salary:£27,000 Annual
Location:Eastleigh, Hampshire
Description: Technical support - 2nd line - Temporary
Location :Eastleigh / Southampton (Hybrid)
Hours:
  • Rotating shift pattern: 4 days on / 4 days off
  • Coverage Monday to Sunday, 06:00 - 23:00
  • Current shifts:
    • 7:00am - 7:00pm
    • 8:00am - 8:00pm
    • 9:00am - 9:00pm
Duration: This is an ongoing position
Salary:£27000- pro rata

Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis.

This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment.

You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.

Key Responsibilities
  • Respond to customer queries via calls, emails, and web portal
  • Investigate and resolve technical issues, escalating when necessary
  • Log and manage cases from start to finish, maintaining clear documentation
  • Contribute to knowledge base updates and team knowledge sharing
  • Collaborate with internal and global support teams
  • Participate in continuous improvement initiatives
Required Skills & Experience
  • 18 months -2+ years' experience in technical helpdesk/support
  • Strong customer service and communication skills
  • Experience with Windows operating systems and basic networking
  • Analytical and problem-solving abilities
  • Ability to work effectively in a high-paced team environment
Desirable
  • Experience with SQL / database management
  • Knowledge of payment systems or retail operations
  • Additional language skills (Spanish or French)
Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment

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