IT Network Support Engineer

Our client is a well-known marketing and media company based in Mansfield, looking to recruit an IT Network Support Engineer to support and maintain their internal IT infrastructure. This role is responsible for ensuring the smooth operation, availability, and performance of the company s systems while delivering effective technical support across the business.

Key Responsibilities

• Maintain a robust internal network operations infrastructure to ensure maximum service availability and performance for all users.

• Deploy and maintain network monitoring, analysis, and reporting tools.

• Monitor systems and analyse technical issues, performing troubleshooting and incident response where required.

• Track and manage issues through to resolution, ensuring minimal disruption to operations.

• Support the day-to-day administration of internal IT systems, including:

  • Laptops and Mac devices

  • iDevices

  • Salto access systems

  • Landline telephony systems

• Participate in a 24/7 on-call rota to provide support when required.

• Benchmark industry best practices against internal systems and processes to ensure continuous improvement.

• Help develop and implement strategies to improve efficiency, systems performance, and ways of working.

• Ensure the business invests the necessary time and resources to maintain and enhance IT infrastructure.

Skills & Experience

• Previous experience in IT support, network administration, or infrastructure roles.

• Strong troubleshooting and problem-solving skills.

• Experience supporting Mac, laptop, and mobile device environments.

• Familiarity with network monitoring tools and IT infrastructure support.

• Ability to manage and prioritise multiple technical issues.

• A proactive mindset with the ability to identify improvements to systems and processes.

Additional Information

• Location: Mansfield

• Working Hours: Monday Friday

• On-Call: Participation in a 24/7 support rota

• Salary: Dependent on experience