Role: Desktop Support Engineer/2nd Line Support Rate: £165 per day - Limited Company Location: Cambridge - Fully onsite Duration: 3 months initially Start date: ASAP Standard hours: Mon-Fri, 9am-5pm
Role We are assisting a large IT service provider who seek a Desktop Support Engineer/2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long-term extension following the initial 3 month contract.
Key Responsibilities
Provide onsite 2nd line desktop support to end users
Troubleshoot and resolve hardware and software issues
Support Microsoft Office Suite and standard business applications
Assist with mobile device support (smartphones, tablets)
Provide printer and peripheral support
Deliver excellent customer service and timely issue resolution
Escalate complex issues where necessary
Required Skills & Experience
Proven experience in desktop support/2nd line IT support roles
