It Support Technician

IT/Cloud Technician (Caerphilly)

Job Title: IT/Cloud Technician - 1st Line Support

Location: Caerphilly, Wales

Salary: 28,000- 30,000 + Tax Free Annual Company Bonus

Job Type: Full-time, Permanent

Company Description:

Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors.

Job Description:

Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment.

Key Responsibilities:

• Provide 1st and 2nd line IT support via phone, email, and remote tools.
• Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems.
• Perform Microsoft 365 Administration and Cloud troubleshooting.
• Configure and maintain PC hardware.
• Deliver outstanding customer service and build strong client relationships.
• Contribute to team growth through knowledge sharing and collaboration.

Required Skills & Experience:

• Proven experience in a 1st line support or IT Helpdesk role.
• Strong working knowledge of Microsoft 365, Windows OS, and Active Directory.
• Experience with PC hardware setup and maintenance.
• Excellent communication and problem-solving skills.
• A 'hands-on' approach and a proactive attitude towards learning.
• A COMPTIA or MCP qualification (or evidence of working towards one) is highly desirable.
• A valid UK Driving Licence and access to your own vehicle are essential.

Benefits:

• Clear career progression and salary growth opportunities.
• Profit-related bonus.
• Life Cover.
• 24/7 access to a GP and well-being services.
• Opportunities for technical training and formal certifications.
• Supportive, collaborative, and employee-focused culture.

How to Apply:

If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people.