It Support Engineer

Kixo is a small friendly, banterful company to work for. We provide personal face to face and phone IT support and services to a range of different customers across a wide variety of industries in the UK and Europe. We put customer service over everything else. We work hard but we have fun doing it.

Why Would You Want to Work for Kixo?

• You will be challenged and will learn new things every day.
• We want you to grow with us.
• We all work hard, because we enjoy our jobs, and our new engineer will have the same ethos.
• We are geeks and proud!

Your Responsibilities:

• Provide technical support for IT infrastructure for multiple customers in different industries. This involves answering calls and replying to tickets on the helpdesk.
• We are an Internet and VoIP provider, so you will be providing support to our telecoms customers, but we will cover training on supporting this.
• Regularly visiting customer sites, and being the onsite engineer doing tickets and work that can only be physically done on site such as distributing computers, server hardware etc
• Develop and maintain good working relationships with customers to promote high level of customer service.
• Building, setting up, and configuring new projects.
• Above all, making the customers happy. If it breaks, fix it. If it's new, build it properly.
• Several of our customers are 24/7 therefore we offer phone support to these customers out of normal office hours. For one week roughly every 4 weeks you will be required to be on call for all out of hours calls. Internally we will always available if needed to support you.
• We give our customers excellent response times that we are proud of.

Experience & Knowledge:

• Hyper-V, Windows Server, Exchange, Microsoft 365, Active Directory, File Permissions, Desktop Troubleshooting, Printers, Routers, IP / DNS.
• IT and network knowledge, broad knowledge is desired over a single specific area.
• Knowledge of Microsoft Windows Server knowledge is required, Apple macOS and Linux operating systems/servers is a bonus but not required.
• Experience of troubleshooting desktop PC hardware and software issues.
• Experience of working within a technical support team environment providing phone and face to face technical support.
• Keen interest in technology, computers hardware and software.
• Ability to learn quickly and use own initiative.
• Self-motivated.
• If you don't know something, that's OK, but say/ask/learn about it.
• Work well under pressure.
• You will be in a team, but you will also be left to your own initiative.

Additional Information:

• You will be required to get to customers sites around the west Midlands including Tamworth, Rugby and Coventry with some infrequent visits further afield.
• Ideally candidates should live close to a 20 mile radius of Coventry.
• Our office is based in Hinckley centre with dedicated parking.

• If you enjoy tech and want to work within a growing exciting company, and like being busy and learning then apply now!